Contact OTPIXA

Questions about an order, a wallet deposit, a refund or API access? Support tickets are the fastest route — they are linked to your account, so we can see the order in question immediately.

Support tickets

Open a ticket from your account and include the order reference. This is the only channel where we can act on account-specific issues.

Open support

OTPIXA AI Assistant

For general questions about pricing, countries, refunds or how the platform works, the assistant in the corner of every page answers instantly.

Read the FAQ

Registered address

OTPIXA
30 St Mary Axe
London EC3A 8BF
United Kingdom

Before you write to us

Undelivered SMS: cancel the order — the price returns to your wallet automatically, see the refund policy.
Deposit not credited: deposits are credited after server-side verification; include the payment reference in your ticket.
API questions: most answers are in the API documentation.